Privacy Policy – Healixa Health
Effective from: 23rd June 2025

At Healixa Health, we are committed to protecting your privacy and ensuring that your personal information is handled with care and in line with the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR). We do not share your information with third parties unless we have your permission or a legal obligation to do so.

How We Collect Information

When you visit our website, basic visitor data is collected through our hosting provider, Squarespace, to help us understand how the site is used. This information does not personally identify you.

Our website also uses cookies to improve your browsing experience. Cookies are small data files stored on your device, allowing us to recognise returning visitors and understand how the website is used. They do not collect personal information. You can manage or disable cookies through your browser settings.

We also collect personal and health-related information when you:

Register for our services
Complete health questionnaires
Engage in consultations (in-person, by video or telephone)
Communicate with us via email

What Information Do We Collect?

We may collect the following information:

Personal details such as your name, date of birth, address, and contact information
Medical history, symptoms, test results, and consultation notes
Any other relevant health information shared during your care

Why We Collect Your Information

We collect this information to:

Understand your health concerns and provide you with appropriate care and support
Interpret test results
Create tailored treatment plans
Coordinate with carefully chosen partner laboratories and healthcare professionals, such as nutritional therapists or health coaches, if necessary

When We May Share Your Information

We will only share your information when:

You have consented for us to do so
Sharing results or reports with your GP is considered beneficial and agreed with you
A referral to another healthcare professional is appropriate and discussed with you
We are legally required to do so

How We Store and Protect Your Information

We take data protection seriously and use a secure UK-based platform, Semble, to manage your records. You can view their GDPR compliance details here.

We have strict procedures and security measures in place to prevent unauthorised access, loss, or misuse of your data.

We also use Heidi for transcription of clinical notes (not recording). Heidi's privacy policy can be found here.